For support leads
“My backlog is hidden across twelve tabs and three filters.”
A cases board in the chat. Close two, escalate one, and the board updates itself.
Done. Two cases closed, one escalated:
Three things to say to it on day one
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“Show me the support queue by status.”
suitecrm_board · Cases · 4 columns · 6 open
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“Close the two resolved cases and escalate the kiosk one. It has been pending three weeks.”
2 cases closed · 1 escalated · board refreshed
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“Open a P1 for BlueRiver Health: portal login failures.”
suitecrm_create_case · linked to the account · assigned to you
In their words
What SuiteCRM users say in public reviews and on the community forum. Attributed, dated, unedited.
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“The Automation engine is very limited and can be hard to use.”
Director, e-learning company. Capterra review, May 2024.
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“You have to spend all your time learning how to use it, configure it.”
Verified reviewer, financial services. Software Advice review, February 2023.
Say it.
Done.
Every CRM your team already has, now something they will use.